Everyone should be able to understand information about their health, education, care and rights. Communication needs are individual and may change between situations.
Ask for what helps
You can ask organisations to record a preferred communication method. This might include extra time, plain language, Easy Read, larger text, email rather than telephone, a quiet appointment space, communication aids, an interpreter or support from someone you trust. Explain what helps before an appointment where possible.
Communication aids
Some people use symbols, alphabet boards, switches, speech-generating devices or software. The person communicating should be addressed directly and given enough time to respond. A familiar communication partner can help, but should not replace the person’s own views.
Checking understanding
Professionals should explain choices in a way the person can understand. Ask for key decisions and next steps in writing. If information is inaccessible, say what needs to change. Healthcare teams, schools, employers and public services may have specific accessibility or reasonable-adjustment processes.